Privacy Policy

Information We Collect

The information we collect depends on how you interact with Triple Aim.

Patient Assistance Information

When a patient applies for or receives financial assistance, we may collect information necessary to determine eligibility and administer the assistance program, including:

• Name and contact information
• Date of birth
• State or territory of residence
• Household size
• Household income and supporting financial documentation
• Medicare Part D and other relevant insurance information
• Diagnosis or medical condition relevant to program eligibility
• Prescribed treatment or medication
• Prescribing healthcare provider information
• Pharmacy information
• Information about qualifying out-of-pocket treatment costs
• Prescription, dispensing, or claim information
• Application and eligibility status
• Assistance award amount, dates, use, and remaining balance
• Other information reasonably necessary to determine eligibility or administer assistance

Some of this information concerns an individual’s health, insurance, or finances and may constitute sensitive personal information under applicable law.

Information From Healthcare Providers, Pharmacies, and Others

We may receive information about an applicant or assistance recipient from healthcare providers, pharmacies, authorized representatives, program administrators, or other parties involved in the application or assistance process.

For example, we may receive information necessary to confirm a patient’s diagnosis, prescribed treatment, insurance coverage, qualifying out-of-pocket costs, prescription fills, claims, or use of an assistance award.

Donor Information

When you make a donation or otherwise support Triple Aim, we may collect information such as your:

• Name
• Contact information
• Donation amount and date
• Communication preferences
• Other information you choose to provide

Payment information may be collected and processed directly by a third-party payment processor or fundraising platform.

Communications and Website Information

If you contact us, request program updates, join our mailing list, or submit information through our website, we may collect your contact information and the contents of your communication.

Our website and technology providers may also automatically collect limited technical information such as IP address, browser or device type, pages visited, and general website usage information necessary to operate, secure, and understand use of the website.

How We Use Information

Triple Aim may use personal information to:

• Review patient assistance applications
• Determine eligibility under our program requirements
• Verify information provided in an application
• Communicate with applicants, patients, authorized representatives, healthcare providers, and pharmacies
• Establish and administer assistance awards
• Verify qualifying treatment expenses
• Process, facilitate, or reconcile assistance payments
• Track use and availability of assistance awards
• Maintain accurate patient assistance and financial records
• Prevent duplicate, inaccurate, fraudulent, or improper applications or payments
• Respond to questions and requests
• Process and acknowledge donations
• Provide requested program or organizational updates
• Operate, maintain, and secure our website and systems
• Conduct accounting, auditing, compliance, governance, and program evaluation
• Meet legal, tax, regulatory, contractual, and recordkeeping obligations
• Protect Triple Aim, its programs, and the people we serve
• Create aggregated or de-identified information for reporting, program evaluation, fundraising, and organizational purposes

Triple Aim does not make medical decisions, prescribe treatment, or use patient information to influence a patient’s treatment decisions.

How We Share Information

We do not sell personal information.

We may disclose personal information when reasonably necessary to operate our programs and organization.

Healthcare Providers, Pharmacies, and Program Administration

We may exchange information with healthcare providers, pharmacies, claims or prescription administrators, and other parties involved in administering patient assistance when necessary to:

• Verify eligibility
• Confirm diagnosis or prescribed treatment
• Confirm insurance information
• Verify qualifying out-of-pocket costs
• Process or reconcile assistance
• Confirm use of an assistance award
• Maintain accurate program records
• Prevent improper or duplicate payments

Service Providers

We may use third parties to support functions such as:

• Website hosting and technology
• Application processing
• Secure document or data storage
• Email and communications
• Donation and payment processing
• Accounting
• Data security
• Program administration

These providers may receive personal information when necessary to perform services for Triple Aim.

Professional, Legal, and Compliance Purposes

We may disclose information to attorneys, accountants, auditors, consultants, insurers, regulators, or other professional advisors when reasonably necessary.

We may also disclose information when required by law, legal process, court order, governmental request, audit, or regulatory obligation, or when reasonably necessary to investigate fraud, enforce program requirements, or protect our legal rights.

With Your Authorization

We may disclose information when you authorize or direct us to do so.

Patient Information and Donors

Triple Aim independently determines eligibility for patient assistance and the amount of assistance provided under its established program requirements and available funding.

We do not provide donors with identifiable patient information for the purpose of allowing a donor to select individual patients, determine an individual’s eligibility or award amount, influence the choice of healthcare provider, pharmacy, or prescribed treatment, or market products or services to patients.

Triple Aim may provide donors and other funding partners with aggregated, de-identified, financial, or program-level information for legitimate reporting, compliance, stewardship, and organizational purposes.

Donor Privacy

Triple Aim does not sell, rent, or trade donor personal information.

We do not provide donor information to other organizations for their independent marketing purposes.

Donor information may be provided to payment processors, fundraising platforms, accountants, professional advisors, and other service providers when necessary to process donations or administer Triple Aim’s charitable operations.

Sensitive Information

Because patient assistance requires us to evaluate financial, insurance, diagnosis, prescription, and treatment information, Triple Aim may need to collect sensitive personal information.

We seek to collect only information reasonably necessary to determine eligibility and administer assistance.

We do not use patient diagnosis, prescription, insurance, income, or other sensitive application information for targeted advertising.

Where consent for the collection or processing of sensitive personal information is required by applicable law, Triple Aim will obtain that consent through the applicable application, authorization, or other appropriate process.

Data Security

Triple Aim uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or loss.

Access to sensitive information is limited to individuals and service providers who need the information for authorized purposes.

No electronic transmission or storage system can be guaranteed to be completely secure, and Triple Aim cannot guarantee the absolute security of information.

Data Retention

Triple Aim retains personal information for as long as reasonably necessary to administer patient assistance, reconcile payments, maintain required financial and program records, complete audits, comply with legal and regulatory obligations, prevent fraud or misuse, resolve disputes, and protect our legal rights.

Information that is no longer reasonably necessary may be deleted, destroyed, or de-identified in accordance with our record-retention practices and applicable law.

Your Privacy Rights and Requests

Depending on applicable law, individuals may have rights concerning their personal information, including rights to request access to, correction of, or deletion of certain information.

You may also contact us to update your information, change your communication preferences, or ask how information about you is being used.

We may need to verify your identity before completing a request. We may also retain information when necessary to comply with legal, accounting, audit, payment, program-integrity, or other legitimate recordkeeping requirements.

To submit a privacy request, contact us at contact@tripleaimfoundation.org.

Third-Party Services

Our website may link to or use services operated by third parties, such as payment processors, forms, or other technology providers.

A third party’s independent handling of information is governed by its own privacy practices. This Privacy Policy governs Triple Aim’s handling of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy as our programs, operations, technology, or legal obligations change.

When we make changes, we will post the updated Policy on our website and revise the “Last Updated” date.

Contact Us

Questions about this Privacy Policy or Triple Aim’s privacy practices may be directed to: